User's Guide
*Please bring your passport (must be e-Passport) to verify your identity.
STEP 01
Confirm your pick-up location
STEP 02
Confirm the QR code
In front of the locker, take out the QR code on the reservation details page, and scan it on the tablet.
STEP 03
Confirm your passport
Please follow the instructions displayed on the tablet to confirm your identity.
*The passport must be an e-Passport.
STEP 04
Payment when you pickup your shopping
In front of the locker, enter the 4-digit number displayed on the tablet in the "Enter the 4-digit number" section of the reservation information from the reservation details page.
STEP 05
Receiving your shopping
Follow the instructions on the locker tablet to receive your shopping.
Don't forget
Make sure
Airport is correct.
Confirm
Pickup date.
Bring passport.
You have
Internet access.
Don't forget
Make sure
Airport is correct.
Confirm
Pickup date.
Bring passport.
You have
Internet access.
Notes
- ■Please read the following before purchasing and picking up items.
- ・An active internet connection is required to make the payment. Please prepare the environment by yourself.
- ・The person who made the order must come to the pickup location in person to complete the transaction.
- ・Please make sure to confirm the location, date and time.
- ・The person who made the order must bring their passport (must be e-Passport) with a valid landing permit seal affixed to the passport.
- ・The face of the person who made the order will be photographed. The image taken will be used only for the purpose of confirming the identity of the passport holder, and will be deleted immediately after confirmation.
- ・Please log in to our service with the account of the person who made the reservation and make the payment. Please note that you cannot make payments using a different account than the one you have reserved.
- ・If you do not comply with any of the above, you will not be able to complete the procedure.
- ■Cancellation Policy
- ・Before shipping: No cancellation fee will be charged.
- ・After shipping: 100% of the reservation fee (equivalent to 20% of the product price, including tax)
- ・No cancellation, Item not delivered: 100% of the reservation fee (equivalent to 20% of the product price, including tax)
- ・In the event of the above cancellation by the customer, the reservation fee paid at the time of reservation will also apply.
- ■Other
- ・In order to reduce congestion at the time of purchase and pickup, we ask that the person making the reservation come in person to complete the procedure.
List of Pickup Location
- JR Narita Airport Station
- JR Narita Airport T2
- Haneda Airport T3 Station (Monorail)
- Kansai International Airport Station (JR West)
- Chubu Centrair Airport (In Access Plaza)
- NAHA Airport
- New Chitose Airport (International Terminal)
- TenJin Bus Station (Fukuoka)
- JR Hakata Station (Fukuoka)
- Hiroshima Airport
- Sendai Airport
Service Guide
- Privacy and Security
- We work to protect your privacy and security.
- Product Authentication
- All our products are genuine.
Category
- Snacks&Food
- Beauty&Cosmetics
- Pharmaceutical Product & Quasi-drug
- Home Appliances
- Alcohol
- Anime Character
- Baby Products
- Living & Travel
- Privacy and Security
- We work to protect your privacy and security.
- Product Authentication
- All our products are genuine.