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Luxurious cookies made with fresh milk, wheat, and butter from Hokkaido. It has the rich flavor of milk and a light texture that melts in your mouth. Carefully baked to bring out the true flavor of the ingredients. *Packaging is subject to change. We appreciate your understanding.
Flour (Produced in Hokkaido), Butter, Condensed Milk Powder, Shortening, Sugar, Eggs, Rice Syrup, Salt, Western Liquor/ Flavoring, Emulsifier
If there is any problem with the product, please contact us using the following inquiry form, selecting "Tax-free EC" in the subject line.
Contact information:https://wamazing.zendesk.com/hc/en-us/requests/new
If you receive a defective product, we typically initiate a refund upon receiving the returned item. Please contact the above contact information within ten days of receiving the product. Please note that issues cannot be classified as initial defects if more than 11 days have passed since you received the product.
If we are unable to verify any issues or defects with the product at our company, we may be unable to process a refund.
After receiving the product, if a defect is discovered on the 11th day or later and you contact us, we will handle it as a "repair." We offer free repair services through our "send-back repair" program (*Note) if the item is within the warranty period.
If no issues or defects are found by our company, we cannot proceed with any further actions.
SONY
We accept international warranty claims (repair services) in 47 countries worldwide. Once you contact us, we will inform you about the subsequent procedures. Please check the eligible countries from the following link:
https://www.sony.jp/products/overseas/contents/japanese/info.htmlWe will provide support according to the manufacturer's warranty. Please check the warranty details for each company from the following links:
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*Depending on the product, order processing and shipping times vary, and it may be possible to move the receipt date forward.
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